What You Need To Know
First and foremost, please accept our deepest condolences for your loss. Losing a family member can be extremely difficult. Republic Services is here to help you understand the steps you may need to take and the benefits and resources available to support you.
Grief and Well-Being Support
The Employee and Family Assistance Program (EFAP), offered through TELUS Health as a Manulife partner, provides confidential support for you and your eligible family members at no cost. Counselling and professional support for grief, family, legal, financial and well-being concerns are available 24 hours a day, seven days a week. Call 844-505-6240, or access support through the Manulife Mobile app or at manulife.ca/signin.
Dependent Life Insurance
If your spouse, common-law partner or dependent child was covered under your Dependent Life Insurance, a life insurance benefit may be payable. Republic Services and Manulife will help guide you through the claim process.
When you are ready, notify your HR Manager or the Corporate Benefits Team. If a claim applies, Manulife will provide the life claim package and instructions. The required forms will need to be completed and submitted to Manulife for review. For general group benefits assistance, call Manulife at 800-268-6195.
Update Your Group Benefits
The death of a spouse, common-law partner or dependent child is a qualifying life event. Within 31 days of the death, sign in to the Manulife plan member site or Manulife Mobile app to report the life event and remove the family member from your supplemental health and dental coverage. Review your coverage and keep the confirmation for your records. If you need help or cannot complete the change online, contact Manulife at 800-268-6195 or the Corporate Benefits Team.
Review Your Beneficiary Designations
If the family member was named as a beneficiary under your Life or Accidental Death and Dismemberment (AD&D) Insurance, review and update your designation through the Manulife plan member site or Manulife Mobile app, as needed. You may also wish to review the beneficiary information for your Sun Life group retirement or pension plan. For help with a Sun Life beneficiary update, call the Sun Life Pension Client Care Centre at 866-733-8612, Monday through Friday, 8 a.m. to 8 p.m. ET.
Bereavement Leave
You may be entitled to bereavement leave under applicable provincial or federal employment standards and/or company policy. Contact your manager or HR Manager to discuss your leave options.
Questions or Need Help?
For questions about your group benefits, life-event change or a life insurance claim, contact Manulife at 800-268-6195, Monday through Friday, 8 a.m. to 8 p.m. ET. You can also sign in through the Manulife Mobile app or at manulife.ca/signin. For help with Republic Services processes, contact your HR Manager or the Corporate Benefits Team.
