WHAT YOU NEED TO KNOW
The Employee and Family Assistance Program (EFAP) provides confidential support for you and your eligible family members — at no cost to you.
About the EFAP
Through TELUS Health, a Manulife partner, you can access short-term counselling and professional support for personal, family, work, health, legal, financial and well-being concerns.
Support is available 24/7 by phone, video, in person, or online. Your use of the EFAP is confidential and subject to legal and safety requirements.
Whether it’s you or a family member, TELUS Health professional advisors are ready to assist with:
| Type of Support | How TELUS Health Can Help |
|---|---|
| Legal | Get support on questions related to real estate, writing a will, estate planning, divorce, handling a legal dispute (excludes workplace disputes), finding a local lawyer in your area, and more. |
| Financial | Consult a financial counsellor for help with budgeting and overall money management, credit management options, basic mortgage questions, and tax consultation (excluding international tax). |
| Career | Get guidance on career planning and exploration, job searching, starting out, resiliency, and planning for life after retirement. |
| Health and nutrition | Speak with a nutritional counsellor for weight management support, general health concerns, and more. |
| Family support services (child and elder care) | Receive parenting and family care support on topics like caregiver burnout, compassion fatigue, and helpful family support resources. |
Additional Support Resources
Online services include informative articles on a range of topics, including mental health, stress, addiction, relationships, lifestyle and more. You’ll also find self-guided care plans to support learning and growth, as well as on-demand webinars.
How To Get Started
To get access to care, you can:
- Mobile: Sign in to the Manulife Mobile app and access mental health support under Get care.
- Web: Sign in to the Manulife plan member site and access the program under Mental health support.
- Phone: Call 844-505-6240.
If you are covered by a collective bargaining agreement, check your union contract, as eligibility and benefits might be different for each program.
